Terms and conditions

Last modified: August, 2024

• 
  General Information
• 
  Company Services
• 
  Insurance Products
• 
  Website Terms Of Use
• 
  Contact information

General Information

Effective Date: 15^th August 2024

Welcome to www.prenure.com, a website operated by Prenure Group (Pty) Ltd (“Prenure”, “we”, “our”, or “us”). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read them carefully before using the site. If you do not agree with these Terms, you must not use our website.

Company Details:

• Company Name: Prenure Group (Pty) Ltd
• Registration Number: 2024/219416/07
• An authorised distributor of: Aspis (Pty) Ltd, registration number: 2011/005416/07, and FSP Number: FSP48407

Company Services

Description of Services:

Prenure™ provides business customers with a range of short-term insurance products. These products are underwritten by Auto&General Insurance Company Limited, and managed by Aspis (Pty) Ltd, a registered financial service provider (FSP 48407). The specific terms and conditions of each insurance product are governed by the individual policy documents provided by Aspis (Pty) Ltd. By signing up for our services, you agree to adhere to the terms of these policies in addition to the terms outlined here. Policy and claims administration is performed by Monitor Administrators (Pty) Ltd.

Insurance Products

Prenure™ offers a variety of insurance products tailored to meet the needs of business customers. These include:

Digital Device Cover:

• Covered Devices: Cellphones, laptops, tablets, tills, card machines.
• Coverage: Protection against loss, theft, and accidental damage. Terms and conditions of coverage, including claim limits and deductibles, are specified in the individual policy documents.
• Conditions: An IMEI or serial number for the insured device must be supplied to Prenure™ before the device being deemed covered on policy.
• Excess and Limitations: Excess on digital device replacement is 5% for repairs and 10% for replacement. Three months of uninterrupted premium is required before a claim can be assessed, unless proof of the MOBILE DEVICE being younger than 1 (one) year, is provided. In such an event, an additional R250 is payable for each claim made within the first 60 (sixty) days of cover.  Maximum number of claims 2 (two) per 12 month period.

First Loss Cover:

• Covered Items: Equipment, stock, fixtures, fittings, and buildings.
• Coverage: This policy provides first loss cover in the event of a natural disaster such as floods, storms, or earthquakes. The specific terms, including the amount of coverage and any exclusions, are detailed in the policy documents.
• Conditions: First loss cover is for natural disaster related claims, and does not cover theft or riots, this will be claimed under SASRIA benefit. Damage to building structures due to natural disaster is limited to 20% of the total first loss cover value.
• Excess and Limitations: Excess on first loss claims is R1,000 for StartUp Plan, R3,000 for Growth Plan, R5,000 for Expand Plan, and R7,500 for Scale Plan. A maximum of 2 claims per year is covered per policy. There is a 30 day wait period before claiming on new policies.

Personal Accident Cover:

• Coverage Areas: Injury expenses, death, and disability payouts.
• Benefits: This cover provides financial assistance for injury expenses incurred due to an accident, as well as lump-sum payments in the event of death or permanent disability resulting from an accident. The terms and conditions, including the payout amounts and claim procedures, are outlined in the policy documents.
• Conditions: Injury and death benefits are for accident related incidents, and not for any pre-existing or new illness related outcomes.
• Excess and Limitations: The first R500 of injury expenses is for the policyholder’s account. In the event of a temporary total disability related claim, the policyholder needs to be absent from work for a full week before a claim can be submitted.

Policy Duration and Cancellation:

The insurance policy start date will commence 48 hours after the purchase date and time. This waiting period is required to ensure the receipt and clearance of funds by the insurer. Coverage will not be provided during this 48-hour period. By purchasing the policy, the policyholder acknowledges and agrees to this condition.

All policies run on a monthly renewal cycle from the date of inception of each policy (not calendar month). Customers can choose to cancel, upgrade or downgrade their policy at the end of the current billing cycle, no pro-rata payments or refunds will be offered. Notice of change in policy to be provided via the My Account section of Prenure™ website.

Policy Payment Requirements:

Prenure™ insurance policies are paid in advance via debit or credit card details entered into your account on the Prenure™ website. It is the customers responsibility to ensure these are up to date and have sufficient funds to cover the next charge. Insufficient funds or lapsed card details will be notified to the customer via email, with a further two attempts allowed over a 15 day grace period, during which time your account status will be placed in ‘arrears’ status where claims will be processed only after policy fees outstanding are paid in full. If no payment is made after the 15 day grace period, then the policy will be automatically cancelled and no claims entertained.

Website Terms Of Use

Payment Gateway

Payment Processing:

Prenure™ utilises Paystack as our payment gateway provider to facilitate the collection of insurance premiums. Payments are securely processed using debit and credit card tokenization, which ensures that your payment information is stored safely. By using our services, you authorise Prenure to charge your debit or credit card for the agreed-upon premium amounts.

Use of the Website

Eligibility:

By using this website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of this website by any third party.

Prohibited Uses:

You agree not to:

• Use the website in any way that breaches any applicable local, national, or international law or regulation.
• Use the website for any unlawful or fraudulent purpose.
• Access without authority, interfere with, damage, or disrupt any part of the website, any equipment or network on which the website is stored, any software used in the provision of the website, or any equipment or network or software owned or used by any third party.

Account Registration

Account Responsibilities:

To use certain features of our website, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect any unauthorised use of your account, you must notify us immediately.

Privacy Policy

Data Collection and Use:

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in the Privacy Policy. This includes the use of cookies and similar tracking technologies.

Intellectual Property

Ownership:

All content, trademarks, service marks, logos, and intellectual property displayed on this website are the property of Prenure Group (Pty) Ltd or its licensors. You may not use, reproduce, distribute, or create derivative works from any content on this website without our prior written consent.

License:

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for your personal use. This license does not allow you to download (other than page caching) or modify any portion of the website without our express written consent.

Disclaimer of Warranties

No Warranties:

This website and its content are provided on an “as is” and “as available” basis. Prenure™ makes no representations or warranties of any kind, express or implied, regarding the operation of this website or the information, content, materials, or products included on this site. To the fullest extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

Exclusions and Limitations:

To the fullest extent permitted by law, Prenure™ shall not be liable for any damages of any kind arising from the use of this website or from any information, content, materials, or products included on this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Prenure has been advised of the possibility of such damages.

Indemnification

Your Obligations:

You agree to indemnify, defend, and hold harmless Prenure™, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from your use of this website or your violation of these Terms.

Governing Law

Jurisdiction:

These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in South Africa for the resolution of any disputes arising out of or relating to these Terms or your use of this website.

Changes to Terms

Modifications:

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the website following the posting of revised Terms means that you accept and agree to the changes. It is your responsibility to review these Terms periodically for updates.

Termination

Right to Terminate:

We reserve the right to terminate or suspend your access to the website, without prior notice or liability, for any reason, including if you breach any of the Terms. Upon termination, your right to use the website will immediately cease.

Miscellaneous

Severability:

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Entire Agreement:

These Terms constitute the entire agreement between you and Prenure™ regarding the use of the website and supersede all prior agreements and understandings, whether written or oral, regarding such subject matter.

Waiver:

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Contact information

If you have any questions or concerns about these Terms, please contact us at:

• Prenure Group (Pty) Ltd
• Email: hello@prenure.com
• Address: Westway Office Park, 18 The Blvd, Westville, 3629
• Phone: 060 010 9542

By using www.prenure.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.