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The Stock, Equipment, and Building Cover provides protection against accidental and physical damage to stock, equipment, and buildings due to acts of God or force majeure, such as fire, storms, lightning, explosions, wind, hail, snow, and water damage. The cover stipulates a maximum overall limit for any single claim, covering all three categories: stock, equipment, and buildings. Upon submitting a claim, once assessed and validated, a lump sum payment is made up to the insured value specified in your cover. Coverage is subject to certain conditions: the stock and equipment must be housed at a single, secure risk address in a brick-and-mortar building with lockable doors and secure windows. Up to 20% of the overall limit can be extended to cover offsite stock when trading at recognized small business markets, like farmers or craft markets, and another 20% can be allocated for building damage caused by sudden and unforeseen events.

However, the cover does not include theft or loss of stock and equipment, whether inside a locked building or left unguarded in the open. Additionally, buildings located within 200 meters of a river, riverbed, or floodplain are not eligible for coverage. The cover also excludes damage to stock and equipment left exposed outdoors, in transit, or at any location not listed on the cover, unless at an established market. Building damage due to poor maintenance, gradual subsidence, landslips, or leaking pipes and roofs is not covered, nor is theft of any part of the building or its attached structures. There is a 14 day wait period before claims can be submitted from the start date of the policy.

To file a claim, specific documentation will be required, including proof of ownership or a rental agreement for the building, evidence of the damage (such as photos or an inspector’s report), and proof of the value of damaged stock, which must remain available for inspection. Claims must be substantiated with proper documentation to ensure proper validation and settlement.

The Personal Accident Cover offers assistance toward injury expenses resulting from an accident, along with a lump-sum benefit in the event of death or permanent total disability (PTD) caused by an accident. This cover applies to the policyholder and up to five staff members, depending on the selected Prenure Business Insurance Cover category. Claims are valid if the death or PTD and related medical expenses arise from a sudden, unforeseen accident that can occur at any time and in any location, not just the business address. Upon claim submission, the insurer will settle valid injury expenses exceeding the first R500 paid by the claimant and will also provide a lump-sum payout for death or PTD based on the insured amount outlined in the policy.

However, there are certain exclusions. The first R500 of any injury costs is the responsibility of the claimant, and the cover does not apply to death or disability resulting from illness. Claims are not covered where the disability or death occurs more than 12-months after the related accident, even if the accident occurred after the policy start date. Death or injury caused by mental disability, self-inflicted harm, participation in dangerous sports, or suicide is also excluded. To file a claim, specific documentation such as a death certificate or medical reports supporting PTD may be required. There is a 30-day waiting period for coverage for each person listed in the policy, but no excess is payable for personal accident claims.

The Crisis Concierge Cover is a value-added service provided through Trackbox Technologies and is available across all levels of cover. This service offers 24-hour support for various emergency situations, such as medical or safety incidents requiring ambulance or medical evacuation, service-related dispatch for issues like car towing or plumbing, and panic push-button alerts that summon police or security assistance.

By linking you directly to the Trackbox Emergency and Response Centre (ERPC), which is connected to over 100 emergency responders nationwide, the service ensures quick and effective response to your needs. The location tracking technology used by Trackbox allows for the dispatch of the nearest and most suitable support based on the nature of your emergency.

Any crisis related to you, your business, or your staff can be reported, and each case is handled individually to ensure comprehensive support during the emergency. Follow-up calls are made post-crisis to ensure everything is in order. You can contact Crisis Concierge Cover via phone (010 590 8422) or through the AAA Emergency Response App, with the app being preferred for its efficient location tracking, speeding up response times.